Please make sure to read our return policy before returning any products. Please note *** Outlet Items are non refundable and non exchangeable. If you are not satisfied with your purchase, you can fill in our RETURN FORM and return the products back to the following address.
OUTLET items are not returnable
BOXERS are not returnable due to hygiene
THONGS and BIKINI BOTTOMS can be returned only if the seal is not broken (if the seal is broken we consider them as used)
Return AddressEngineered- Life Kerkeplaat 11 3313 LC Dordrecht The Netherlands or use the following portal li>RETURN PORTAL
Required Return Conditions
- NOT washed
- NOT worn
- Original tags and labels are still attached
- Send back within 14 days after you receive your package (delivery days are not counted in the 14 days)
- RETURN FORM
- Original invoice (you can find it in the external plastic envelope in your package or in the confirmation email we have sent you)
Return CostsWe do not provide return labels with our orders and we do not refund the return costs for your package. If you wish to return something we recommend to check with your local post office or any carrier of your choice for the most affordable return option. As a shipper you are fully responsible for return package, therefore we recommend you insure your return with track and trace code. If you are returning products from a country that is NOT in the European Union, it has to shipped back as “RETURN” or it can be refused due to customs duties and cost, which we would have to pay upon delivery and the shipment will be sent back to you. Please note, that until your return is not registered in our system we are unable to confirm delivery and we recommend to check a track and trace code of your return package for proof of delivery. As long as the package is not returned and registered in our system we won’t be able to refund you or to create a store credit.
Processing TimeAll the delivered returns are processed by our logistics team within 2 weeks after delivery. Please note, that we are doing our best to process all the return packages as soon as possible, unfortunately, this is not always possible especially during SALES period. Once we receive your package we have to check all the returned items, your return form and sort your return. Once this process is done our logistics team will send you a confirmation email about it. In case the package was delivered to us, but you haven’t received any confirmation email from our logistics department within 2 weeks, please Contact Us providing the track and trace number or the proof of delivery, so our Customer Support Team can help you further (allow 5 business days for a response).
- Store Credit