Questions About Shipments

Which company do you ship packages with?

International shipments are processed via DHL Express.

Domestic shipments (within the Netherlands) are processed via DHL Parcel.

When will you ship my package?

After we process and complete your order, our logistics will pack and ship the items within 1 working day.

When we ship the package you will receive an email from DHL Express with an Track & Trace code so you can follow your order.

N.B. During sales there might be a delay.

Can I change my shipping address after placing an order?

If you filled in the wrong address you can:

– Call us during office hours at the number +31 (0) 251 296226,

– Give us your order number,

– Explain your problem and give us the correct address.

We can change the address if the package is still in our warehouse.

If the package is already on its way, we have to contact DHL and there is no guarantee that the change will go through.

If you want to change your shipping address there might be a delay in the delivery.

N.B. If you send us a message via the Contact Us form, we might not read it on time. If you need to change your shipping address, it’s better if you call us.

What are import duties & how much will it cost me?

Every country has varying import duties attached to certain product types, and reasons for shipment.

We are unfortunately not responsible for covering any per country incurred import taxes.

We are working at expanding our Warehousing across the globe to provide faster shipments from local warehouses, without any possible import taxes.

Thank you for your understanding

I purchased item(s) in Pre-order / Pre-sale, when will I receive them?

As we are sold out very quickly and very often, we give our customers the opportunity to make sure they get their preferred sizes and colors prior to release.
Therefore, we offer PRE-ORDER (order prior release date to secure your size or color)/PRE-SALE (order prior release date to secure your size or color in sale price) for some items from our newest collection.
The estimated shipping date of the pre-order/sale items will start as per the information provided in the product description.
However, please note, that the arrival of pre-order/sale items to our HQ depends on many factors and based on these factors the shipping dates are subject to change without any notice.
If you have items in your order which are available for direct delivery they will be shipped together with your pre-ordered items.
If you would like your items shipped separately, we recommend ordering these items in separate orders.

When will I receive my package?

After a package is shipped, you will receive your package within 2-5 working days.

Please note, our carrier delivers usually within 2-5 business days, however, the shipping times can be affected by many factors (remote areas, conditions, customs process,..)

You can read all the information in our Shipping section.

Do you ship to my country?

To check if we ship to your country you can:

– Select one item and put it in the cart,

– Proceed to checkout,

– Open the “Country” section,

– Type the name of your country.

If you can select your country, it means that we can ship to your address.

N.B. It’s not possible for us to ship to Russia.

How much do the shipping charges cost?

To check the cost of shipping charges you can:

– Select one item and put it in the cart,

– Proceed to checkout,

– Open the “Country” section,

– Type the name of your country,

– On the right side of the screen, you will see “Shipping” and how much it costs.

If your order costs more than €150.00 you will be eligible for the FREE DHL Express Shipping.

How can I have free shipping?

If your order costs more than €150.00 you will be eligible for the FREE DHL Express Shipping.

We ship all our orders via DHL Express and free shipping option does not mean the shipping time increase.

If your order costs more than €150.00 and the Shipping costs are still calculated in the total price, please select “Free Shipping” on the right side of your cart.

Please note, our carrier delivers usually within 2-5 business days, however, the shipping times can be affected by many factors (remote areas, conditions, customs process,..)

N.B. Discount codes don’t apply to Shipping Costs.

My question is still not answered.

If your question is not listed between or Frequently Asked Questions, please Contact Us.

Please make sure to provide your correct contact information such as e-mail address, name and order number, if your question is related to an order you placed on our website.

Will I have to pay additional taxes and duties on my order?

Europe

All orders are shipped from the Netherlands. Orders dispatched within EU* will not be liable for additional duties and taxes, the final price will be shown at checkout. 

*exception of Norway, Switzerland and Serbia

UK

Following Brexit all UK orders may be liable for VAT country equivalent taxes, this will be charged to you once your order has arrived in your country. 

Outside of Europe

All orders which are despatched outside of Europe may be liable for all import duties, customs and taxes. This will be charged once your order has arrived in your country.

If you’re still unsure on whether you’ll be subject to customs fees, we’d recommend contacting your local customs office for more information before placing your order.

If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee may be deducted from your refund.