Questions About Orders
How do I create an account?
To create an account you can:
– Select at least an item in the store and put it in the shopping cart,
– Proceed to checkout,
– Fill in all your personal details,
– Select “Create an account?” and fill in a password in this section
N.B. Please keep in mind that you don’t need an account to order on our website.
You can order as a “Guest” anytime you want but you won’t be able to check your user history.
What can I order?
You can order only the items that are available on our website.
N.B. If something is not available, unfortunately it means that it’s not in stock anymore.
Where can I find a size guide?
To check the size guide you need to:
– Click on an item to open the description page,
– Right under the description of the product you will find the size guide.
N.B. Our sizes are in Centimeters (CM) and they are taken measuring the circumference of the spots described.
What is a Discount Code and how do I get one?
A Discount Code is a voucher we give to our customers to have some extra discount on the total cart.
To have one you can:
– Follow one of our athletes or ambassadors on Instagram or Facebook and you will find a 15% Discount Code on their page,
– Ask for a Discount Code when you return something following the Returns Policy,
N.B. We cannot give personal Discount Codes unless there is a good reason
How do I use a discount code?
To use a Discount Code you can:
– Select all the items you like,
– Go to your cart,
– Apply your coupon code in the “Coupon” section,
– You will see that the price will change and you can proceed with the payment.
N.B. It is possible to use only one discount code per order. It’s not possible to use percentage discount codes during sales.
Do I receive a confirmation email when I order something?
When you order something on our website you receive:
– An email that informs you we received your order,
– A second confirmation email informing you that your package will be shipped as soon as possible,
– An email from DHL with a track and trace code
N.B. Depending on your spam settings, our confirmation email could end up into your spam box or in a different folder.
If the confirmation email isn’t in any folder, you might have filled in the wrong email address.
In this case, please contact us providing your full name and address and we will give you more information about your order.
Do you ship to my country?
How much do the shipping charges cost?
How can I have free shipping?
When will I receive my package?
After a package is shipped, you will receive your package within 6 working days.
The delivery time depends on the country you live in.
You can read all the information in our Shipping section.
Can I use discount codes during a sale?
During sales it’s possible to use only personal discount codes with a specific amount.
If you have a percentage discount code, it’s not possible to use it during sales.
It’s not possible to use our 15% promotional codes during sales.
If we give special percentage discount codes, it’s not possible to use them on sale products.
If you have sale product(s) in your cart, it’s not possible to use special percentage discount codes.
I purchased item(s) in Pre-order / Pre-sale, when will I receive them?
As we are sold out very quickly and very often, we give our customers the opportunity to make sure they get their preferred sizes and colors prior to release.
Therefore, we offer PRE-ORDER (order prior release date to secure your size or color)/PRE-SALE (order prior release date to secure your size or color in sale price) for some items from our newest collection.
The estimated shipping date of the pre-order/sale items will start as per the information provided in the product description.
However, please note, that the arrival of pre-order/sale items to our HQ depends on many factors and based on these factors the shipping dates are subject to change without any notice.
If you have items in your order which are available for direct delivery they will be shipped together with your pre-ordered items.
If you would like your items shipped separately, we recommend ordering these items in separate orders.
How do I order?
To place an order you can:
– Select the product in the size you would like to order,
– Click on “Add to Cart”,
– Check your order in the “Cart”,
– If you have a Coupon, you can apply it in the cart,
– When you are sure of your order click on “Proceed to check out”,
– Fill in all your personal details,
– Select the Payment Method you would like to use,
– Click on “Place Order” and proceed with the payment of the order.
Which Payment Method can I use?
All our payments are processed via Mollie Payments.
The available Payment Methods are:
– Credit Card,
– SOFORT Banking,
– Bancontact / Mister Cash,
– Belfius Direct Net,
– KBC/CBC Payment Button,
Why doesn’t the PROMO code work?
Promo codes are special codes offered via Newsletter and Social Media.
Promo codes cannot be combined with other codes.
Promo codes don’t work on sale items.
If there is at least one sale item in your cart, the promo code will not work.
If you would like to order sales items and new collections using a promo code, please place separate orders.
My question is still not answered.
If your question is not listed between or Frequently Asked Questions, please Contact Us.
Please make sure to provide your correct contact information such as e-mail address, name and order number, if your question is related to an order you placed on our website.
Can I cancel my order?
Once your order has been received, we cannot guarantee any changes to your order before dispatch. However, please promptly email our customer service team to request a cancellation or amendment to your order. They will inform you if your request can be processed.
We have used the requirement that customers should inform us of the damage/issue within a period of 6 months after purchase.
After this period we are not responsible when the shortcoming was actually the result of how the consumer misused the product or is the result of normal wear and tear.