Complaint / Inquiry

What can I do if there is a production error in the product I received?

Please fill in the Contact Us form providing the following information:

– Explanation of the defect,

– Order number,

– Name, color and size of the product.

N.B. If you used or washed the product and the tags are not on anymore we can’t refund you.

If you have a problem with your product we will try to help you as much as you can but refunds are not doable.

What can I do if I received the wrong product?

Please fill in the Contact Us form providing the following information:

– Explanation of the problem,

– Order number,

– Name, color and size of the product you ordered,

– Name, color and size of the product you received,

– Upload pictures in which we can clearly see the mistake.

What can I do if I didn’t receive a product?

Please fill in the Contact Us form providing the following information:

– Explanation of the problem,

– Order number,

– Name, color and size of the product you didn’t receive.

My question is still not answered.

If your question is not listed between or Frequently Asked Questions, please Contact Us.

Please make sure to provide your correct contact information such as e-mail address, name and order number, if your question is related to an order you placed on our website.

I have a problem with my order, how long can I contact you?

If you have a problem with the shipping, delivery or with something else in your order, you have 30 days to contact us. If you do not contact us within this time period, we can not guarantee any solutions after this time.