We DO NOT provide RETURN LABELS with our orders therefore, if you wish to return something you will have to cover the eventual costs associated with your return.
As a shipper you are fully responsible for return package, therefore we recommend you to insure your return with track and trace code.
*OUTLET items are not returnable
*BOXERS are not returnable due to hygiene
*THONGS and BIKINI BOTTOMS can be returned only if the seal is not broken
All returns must be made to the following address:
Body Engineers BV
The products must be returned together with:
- RETURN FORM
- Original invoice (you can find it in the external plastic envelope in your package or in the confirmation email we have sent you)
Make sure you return only the products that are:
- NOT washed
- NOT worn
- Original tags and labels are still attached
- Send back within 14 days after you receive your package (delivery days are not counted in the 14 days)
You can return the products for:
- Discount Code recommended if you wish to shop with us in the future or order another products (we provide a personal code in the value you have paid for the returned products + free shipping valid for 6 months) – processing time 2-4 business days from registering
- Refund recommended if you do not wish to shop with us in the near future (we return the amount you have paid for the returned products) – processing time 2-3 weeks from registering
*please note, that RETURN FOR EXCHANGE is not possible for the orders placed after 31st October 2019.
If you are returning products from a country that is NOT in the European Union, it has to shipped back as “RETURN” or we might need to refuse the package due to cost, which we would have to pay upon delivery and the shipment will be sent back to you.
If you have recevied damaged/faulty products or you are missing a product from yur order Contact Us before returning your package.
Our Customer Service will get back to you within 5 business days and will help you further.
For all the information about returns, please read our Returns Policy