Questions About Returns

Can I return the products I ordered?

You can only if:

  • NOT washed
  • NOT worn
  • Original tags and labels are still attached
  • Send back within 14 days after you receive your package (delivery days are not counted in the 14 days)

Return Restrictions:

  • OUTLET items are not returnable
  • BOXERS are not returnable due to hygiene
  • THONGS and BIKINI BOTTOMS can be returned only if the seal is not broken (if the seal is broken we consider them as used)

You can read everything about returns in our Returns Policy

How do I return items?

To return products you can:

– Fill in the Return Form (we never answer to the return forms we receive),

– Print the form and put it in the package with the invoice you received with your order,

– When we will receive your package, our logistics team will check the items and send you an e-mail to inform you about it (it can take also up to 2 weeks to register your return from the item it was delivered),

– The store credit for your return will be provided within 2-4 business days from the time it was registered

– The refund for your return will be processed within 2-3 weeks from the time it was registered

If you do not fill in the Return Form, or include invoice or note in the package, we won’t know who you are and we won’t be able to contact you about the package we received.

What can I ask for when I return items?

You can return the products for:

  • Discount Code recommended if you wish to shop with us in the future or order another products (we provide a personal code in the value you have paid for the returned products + free shipping valid for 6 months) – processing time 2-4 business days from registering
  • Refund recommended if you do not wish to shop with us in the near future (we return the amount you have paid for the returned products) – processing time 2-3 weeks from registering

*please note, that RETURN FOR EXCHANGE is not possible for the orders placed after 31st October 2019.

What happens if I used a personal Discount Code and I ask for a full refund?

Discount Codes are not refundable.

If a personal Discount Code was used to pay for your order, you can still return the order and ask for a refund of the amount you have actually paid and a new discount code with the same value as the previous one.

N.B. This rule doesn’t apply to promotional codes of our athletes or any other promotional codes

Can I return underwear?

  • THONGS and BIKINI BOTTOMS can be returned only if the seal is not broken (if the seal is broken we consider them as used)
  • BOXERS are not returnable due to hygiene
  • OUTLET items are not returnable

How long will the Returns Process last?

After your Return Package is delivered to us, we will have to process it which may take also up to 2 weeks. Our logistics team will carefully check all the returned products and your return form and sort your return accordingly.

Once we are done with return process our logistics team will register it in our system send you a confirmation email.

If the products fulfill our Returns Policy, we will proceed further as per your return form specifications and provide you with store credit or refund.

The Confirmation Email from logistics department will give you detailed information about the Returns Process Time.

Processing time for Store Credit is 2-4 business days from the date registered.

Processing time for refund is 2-3 weeks from the date registered.

N.B. If we haven’t received your package yet, we can’t start processing your return.

Please check your tracking information before contacting us.

What is a Discount Code and how do I get one?

A Discount Code is a voucher we give to our customers to have some extra discount on the total cart.

To have one you can:

– Follow one of our athletes or ambassadors on Instagram or Facebook and you will find a 15% Discount Code on their page,

– Ask for a Discount Code when you return something following the Returns Policy,

N.B. We cannot give personal Discount Codes unless there is a good reason

What can I do if I didn’t receive a product?

Please check the section Complaint / Inquiry

What can I do if I received the wrong product?

Please check the section Complaint / Inquiry

What can I do if there is a production error in the product I received?

Please check the section Complaint / Inquiry

My question is still not answered.

If your question is not listed between or Frequently Asked Questions, please Contact Us.

Please make sure to provide your correct contact information such as e-mail address, name and order number, if your question is related to an order you placed on our website.