Questions About Returns
Can I return the products I ordered?
You can only if:
– You send them back within 2 weeks after you received them,
– They are in original condition (Not worn or washed),
– The tags are still on,
– They are still in their original package.
You can read everything about returns in our Returns Policy
N.B. If you try them on, Slips and Thongs cannot be exchanged nor refunded.
If the conditions are not fulfilled we can’t exchange the products and we will ask you to pay for the shipping costs to send the product back to you.
How do I return items?
To return products you can:
– Fill in the Return Form (we never answer to the return forms we receive),
– Print the form and put it in the package with the invoice you received with your order,
– When we will receive your package, we will check the items and send you an
e-mail to inform you (the process might take a few working days),
– The exchange/refund you asked for will be processed within 10 working days (2 weeks).
Please wait for the 2 weeks before you contact our customer service.
If after 2 weeks you still didn’t receive what you asked for, please contact us providing your order number and the details of your return.
N.B. We cannot make exchanges/refunds if we don’t know what you are asking for.
If you don’t put any Return Form, invoice or note in the package, we won’t know who you are and we won’t be able to contact you about the package we received.
What can I ask for when I return items?
When you return items to Body Engineers you can:
– Change the size or the colour of the product,
– Change the product with a different one that has the same commercial value,
– Ask for a refund of the products you sent back,
– Ask for a Discount Code you can use on your next purchase (It will have the exact amount you paid when you purchased)
– If you would like to exchange something with a product that has a different commercial value, please contact our customer service via the Contact Us form
Our Customer service will take care of your request and we will help you finding a suitable solution about the exchange.
What happens if I used a personal Discount Code and I ask for a full refund?
Please keep in mind that Discount Codes are never refundable.
If a personal Discount Code was used, you can still return the order and ask for a refund.
If return the entire order asking for a full refund, our administration will:
– Refund the exact amount you paid for the product(s),
– Create a new Discount Code (it will have the same value of the one you already had),
– Send the new Code via email.
N.B. This rule doesn’t apply to promotional codes our athletes share on social medias.
Can I return underwear?
You can return:
– Lingerie Bras,
– Sports Bras.
If you try them on, Slips and Thongs cannot be exchanged nor refunded.
N.B. The bras must be returned following the Returns Policy
How long will the Returns Process last?
After we will have received your Return Package, we will carefully check all the returned products.
If the products fulfill our Returns Policy, we will send you a Confirmation Email.
The Confirmation Email will give you detailed information about the Returns Process Time.
We try to process each return package within 2 weeks after we receive it.
During sales, the process might take longer.
N.B. If we haven’t received your package yet, we can’t start processing your return.
Please check your tracking information before contacting us.
What is a Discount Code and how do I get one?
A Discount Code is a voucher we give to our customers to have some extra discount on the total cart.
To have one you can:
– Follow one of our athletes or ambassadors on Instagram or Facebook and you will find a 15% Discount Code on their page,
– Ask for a Discount Code when you return something following the Returns Policy,
N.B. We cannot give personal Discount Codes unless there is a good reason
What can I do if I didn’t receive a product?
What can I do if I received the wrong product?
What can I do if there is a production error in the product I received?
My question is still not answered.
If your question is not listed between or Frequently Asked Questions, please Contact Us.
Please make sure to provide your correct contact information such as e-mail address, name and order number, if your question is related to an order you placed on our website.